Tables and QR ordering
Arabic and English menus, a stable code for each table, order notes and additions to an open order. Download table codes for printing.
Features
Raqem POS for every part of your working day
From the first order to the final report: connected tools for checkout, restaurants, cafes, stores and branch operations.
Orders through your business link
Share your link on social media to receive orders and notes, with scheduled orders and table reservations when enabled. Link ordering is independent of QR activation.
Kitchen order tracking
Track new, preparing and ready orders, and route items to stations. Preparation status reaches the cashier, with new-order alerts.
Customer loyalty points
A digital customer card, point earning and redemption under company rules, and a ledger linked to sales and refunds once activated.
Features and limits depend on the plan and company activation. Tables, link ordering, loyalty, additional warehouses and backups require activation; ZATCA and printing require configuration.
Sales and checkout
5 features
Arabic and English POS
Name or barcode search, product images and prices, cart quantities, options and add-ons, plus held-order retrieval.
Payments and refunds
Cash, electronic and split payments, change calculation, and permission-controlled full and partial refunds.
Discounts and promotions
Discounts, coupons and promotions according to the plan and permissions, applied at checkout to eligible orders.
Shifts and expenses
Open and close shifts, track cash movements, review payment totals and record operating expenses.
Tax and invoicing
Tax invoices and branded receipts, VAT and configured tobacco charges for designated products, plus reprinting.
Restaurants and orders
5 features
Areas, tables and waiters
Manage seating areas, tables and staff orders, and track open orders through preparation and checkout.
Stable table QR codes
Bilingual menus, item and order notes, additions to an open order, and a printable collection of table numbers and codes.
Ordering and reservation link
Immediate or scheduled orders and table reservations when available, activated separately from QR ordering.
Kitchen and category printing
Preparation stations and order statuses, with category items routed to department printers when devices and a supported print path are configured.
Order alerts and history
New-order alerts, current and completed views, and date and time filters for operational follow-up.
Products and inventory
5 features
Products and categories
Bilingual names, images, barcodes and prices, with stocked, service and recipe products according to the plan, plus Excel import.
Stock movements and counts
Quantity updates after sales and refunds, low-stock alerts, branch transfers and physical-count adjustments.
Additional warehouses with defined limits
Company managers manage warehouses and transfers after activation, within the company's approved warehouse limit.
Ingredients and recipes
Measurement units and ingredient stock, product recipe links and ingredient deduction, plus ingredient and recipe file imports.
Suppliers, purchasing and wastage
Supplier records, purchase orders and stock receiving, plus wastage records and their quantity impact.
Branches and reporting
4 features
Company branch oversight
Manage branches and users within plan limits, compare performance and review sales by branch.
Daily and monthly reports
Period filters for sales, refunds, tax and payment methods, top-selling products and executive reporting.
Expenses, cost and profitability
Review recorded expenses and costs alongside profitability indicators; profit accuracy depends on valid product and ingredient costs.
Report export and sharing
Formatted exports and invoice and stock-movement reviews, subject to the plan's export types and user permissions.
Customers and loyalty
3 features
Customer records and purchase history
Link customers to invoices and review purchases and refunds without separate manual records.
Earn and redeem points
Point earning and redemption rules, a digital card and point ledger, with permissions for management, adjustments and redemption.
Request a branded storefront
Store setup linked to company products with branding, logo and a selected template. The current version is a pickup-order pilot, without online payment or automatic shipping.
Printing and secure operations
5 features
Receipt printing and printer integration
Clear branded receipts, browser printing and direct Local Bridge integration, plus multi-printer department printing. The appropriate print path is configured for your device and printer.
Roles, permissions and audit trail
Control user permissions within each company, with company data isolation and records of sensitive operations and changes.
Synchronization and operations monitoring
Review pending operations and synchronization errors, retry operations and check their status before resubmitting a sale.
Backups and restore
Permission-controlled backup and restore for enabled companies, with offsite scheduling and alerts according to backup service configuration.
ZATCA Phase Two integration
Company configuration and activation within the system, electronic invoice integration, submission status tracking and retries. Connection starts after the company's ZATCA credentials and certificates are configured.